- Please check to be sure you've got the correct number and expiration date, and that the billing address you entered matches the billing zip code on file with your credit card company.
- If your card is at or near the credit or debit limit, it may be declined. In order to validate the card, we ask the credit card company to authorize a charge of $1.00. This is only an authorization, not an actual charge. However, if the card doesn't have enough available credit, it will be declined.
- Your credit card company may be refusing to validate your credit card. When you give us the credit card number, we send it immediately to our credit card processor, who deals directly with your credit card company. The credit card companies don't always tell us what is wrong or why a card is being classified as invalid. If this is the case, please contact your credit card company directly.
- A temporary technical problem with your browser, computer or the Internet can also cause denials. Or, if you're trying to supply the number at a time when the Protomine website is undergoing routine maintenance, this can cause a denial, too. These types of problems will disappear if you exit your browser and return in a few hours. While we'd like to be able to pinpoint the problem with your credit card and solve it immediately, this is one matter that is sometimes beyond our control. If it continues to happen, we suggest contacting your credit card company to see if there's a problem or if they have suggestions.
Starting A Project
Protecting Your Intellectual Property
Our Notice of Disclosure
Pricing Levels
Payment Process
Credit Card Info
Questions About Billing & Credit Cards
Uploading Graphics to Presentation
The Development Clock
The Revision Process
Project Finalization
Using the Marketing Guides
Submitting to Distributors
The sign up process
Signing up is easy. Click Sign Up, fill in your personal information and you're ready to start you project. You do not need to enter any credit card information to sign up. Once you have signed up you will have access to your own private dashboard.
How to start a project
Once you have signed up for an account, Log In to your dashboard, click on "start project" and follow the instructions for loading your image files. Once you have completed loading your image files and filling out a brief description of your project simply click the submit button and you will receive an email within 24 hours detailing your project level and payment options.
Protecting Your Intellectual Property
Our Non Disclosure Agreement
Each project comes with a Non Disclosure Agreement signed by a company representative.
Understanding price levels
Our pricing packages are based on levels 1-5. Level 1 refers to the lowest price level and is for simple inventions with limited curves and shapes. Price level 5 refers to the most difficult of projects where designs have many free form surfaces, curves and shapes.
Package A
$349.00$699.00
$1049.00
$1399.00
$1699.00
Package B
$399.00$799.00
$1199.00
$1599.00
$1899.00
Package C
$499.00$899.00
$1299.00
$1699.00
$1999.00
Steps for making payment
1. Sign Up for an account.
2. Log In to your account.
3. Click "start project".
4. Upload images and fill in brief description.
5. Receive project email (within 24 hours).
6. Make your Initial Payment.
7. Receive your initial composition (within 24 hours).
8. Make your Final Payment.
9. You can now continue your project until complete.
Accepted forms of payment
For all orders we accept Visa, Mastercard, Discover and American Express credit cards, as well as "check cards" (debit cards) that display the Visa or Mastercard logo. You can also pay with a check or money order. Please note that while we accept international credit cards and we can ship orders internationally, we do not guarantee shipments for orders by users who live outside of the United States.
When to provide your credit info
1. After you have received your project level email (initial payment).
2. After you have received your initial composition (final payment).
Protomine does not store your credit card info
Protomine does not store your credit card information in order to reduce risk. Each time you place an order you will be asked to enter your credit card information for payment processing.You'll always be notified via email when a charge occurs.
Your credit card info is safe with Protomine
We understand that some people are concerned about sharing their credit card information with an online service. To make sure that the Protomine website meets the standards required to conduct secure, online transactions, we take the following precautions:
Encryption of your credit card number
We use sophisticated technology to make sure no one can see your credit card number. All sensitive information (including credit card information and your password) is transmitted using SSL, an advanced encryption technology that is the recognized industry standard for secure transactions. Your credit card is encrypted for storage and will not be displayed to anyone. In fact, if you Log In to your Protomine account and click on the 'your account' link near the top of the page, even you won't be able to see the whole credit card number --just a portion of it. For example: 1234-XXXX-XXXX-5678.
Password Protection
Your account is password-protected so that only you can make changes to your account information. You create your password when you sign up. If you forget your password, Protomine will send it to you in an email. Please note: the email containing your password can only be sent to the email address you entered when you signed up with Protomine. This is another way in which we protect your privacy with Protomine.
Secure Transaction
At the time of payment, our system automatically transfers you to a secure portion of the Protomine website for proper handling of your sensitive information.
Questions About Billing & Credit Cards
What if my payment fails?
If your payment fails you will be asked to re-enter credit card information.
Your credit card information must be current in order for Protomine to process your order. To re-enter your credit card info now, Log In to your Protomine account, locate the project you are paying for and click the "make payment" tab.
When is my credit card charged?
Your credit card gets charged immediately after you submit your credit card information. Please allow 0-24 hours for processing depending on the banking institution of your credit card. We'll send you a confirmation email of this activity within 24hrs of payment.
Why do I have to enter my credit card again after my first composition is delivered?
All of our Packages require a 2 step payment plan to ensure the client is satisfied with the initial design composition. After you make your first payment, you are allowed to review your initial design composition before making your second payment. You then have the option to cancel your project or continue by making the final payment on the project. Upon receipt of your final payment your project immediately continues development.
I live outside of the U.S. Can I place an order on Protomine?
While we accept international credit cards and we can ship other orders internationally, we can not guarantee shipments for users who live outside of the United States.
Problems with charging
At Protomine we take your credit card security very seriously. If you believe that fraudulent charges have appeared in connection with your Protomine account, please contact service@protomine.com so we can investigate this immediately.
The Protomine website is not accepting your credit card.
You want to cancel your order.
Once an order is placed, it is accepted immediately and your project process begins. Because orders are immediately fulfilled and developers are procured, we do not have the ability to cancel an order in after it has been submitted.
Still have questions?
If you still need help, please contact us by email at service@protomine.com or call us at 1(877)897-8804 to speak with a live Customer Service Operator. All emails receive reply within 4 hours during regular business hours.
Uploading Graphics
Uploading graphics to your presentation takes place in your dashboard.
Simply log in, locate the desired project and begin uploading directly from your computer to the dashboard.
The Development Clock
The Protomine process is based on a 24 hour cycle. The client (you) must respond within 24 hours to each step of the process in order to maintain the 24 hour turn around cycle. In order to properly schedule our developers we must ensure that there is continued work available for each developer. Any project step that is not responded to within 24 hours will automatically default the project into a 72 hour status.
The 72 hour status means that each composition cycle will be delivered by our developers within 72 hours of the client submitting revisions.
The Revision Process
Once you receive your design composition you can immediately open, view, rotate and make revisions (corrections) directly on your 3d PDF file that is sent to you by your developer. Once you have completed your revisions simply upload to your dashboard from your computer and submit. It's that easy. You will receive your revised composition within 24 hours at which point you can choose to revise again (You are allowed 3 revision cycles) or finalize your project.
Project Finalization
Project Finalization means you are no longer able to make revisions to you design. The finalized composition will be used to create your entire graphics package.
Once you have finalized your project or your revision cycles run out, your developer will complete your 3d graphics package within 24 hours. You can then download your graphics and continue on building your presentation and submitting to product manufacturers.